This Privacy Policy explains how Motion-Site collects, uses, shares and protects personal information. It applies when you visit motion-site.com, request a trial, buy a licence, use our add-ins for Autodesk® Revit®, order our services or contact us. Personal information means information about an identifiable individual, such as your name, email address or IP address.
Motion-Site is the business name of Andrii Pushchinskyi, an individual carrying on business in British Columbia, Canada ("Motion-Site", "we", "us"). We are responsible for the personal information described in this policy. We handle it in accordance with British Columbia's Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws that apply to us.
If you use our software, section 6 of our End-User Licence Agreement (EULA) summarizes these practices, and this policy gives the details. This policy doesn't cover services run by others, such as the Autodesk App Store (Autodesk Marketplace) or Stripe Link (see section 14).
Summary
- Our add-ins don't upload your Revit models, drawings or exported files.
- Paid tools check your licence online when you activate a key and then periodically, including each time Revit starts with a key installed. Each check sends your licence key, a coded identifier for your computer and the features being checked. Our licensing provider, Keygen, also sees your IP address.
- Free tools send nothing to us.
- We use your email address to deliver trials, licences, receipts and renewal notices. Stripe processes payments, and we never see your full card number.
- Our website doesn't use analytics, advertising cookies or tracking pixels.
- We don't sell personal information or use it for advertising.
- Some of our service providers store information outside Canada, mainly in the United States.
- You can ask to see, correct or delete your information by emailing privacy@motion-site.com.
1. Information we collect
We collect only what we need for the purposes in section 3. Most of it comes directly from you. Some is created when you use our website or software.
| When | What we collect | Why |
|---|---|---|
| You visit our website | Your IP address, browser and device type, and the pages you request and when, in our hosting provider's server logs | To deliver and protect the website |
| You request a free trial | Your email address, the product you chose and, as with any web request, your IP address | To create your trial key, email it to you, and allow one trial per email address and per computer |
| You buy a subscription on our website | Through Stripe's checkout: your email address, name, business name, billing address (or country and postal code), tax ID if you enter one, and payment details. Stripe shares these with us, except your full card number, along with your payment and subscription history | To take payment, charge the right taxes, deliver your licence key, renew or cancel your subscription, and keep tax records |
| You activate a paid tool, and periodically afterwards, including each time Revit starts while a licence key is installed | Your licence key, a machine identifier, the product features being checked, and the date, time and IP address of each check. Checks continue after a key expires until you remove it (see section 8) | To confirm your licence, limit it to one computer at a time, and detect key sharing |
| You get a tool from the Autodesk App Store | Your name and email address, which Autodesk makes available to publishers to fulfil orders | To fulfil and support your order |
| You use a contact or "Get notified" form on our website | Your name, email address, job title, company, message, and the toolkit you're interested in | To reply, send the release announcement you asked for, or quote and deliver a service |
| You email us or ask for support | Your email address, your message, and any screenshots, logs or files you send | To help you and keep a record of our conversation |
About the machine identifier. Paid tools create it by applying a one-way SHA-256 hash to the installation ID that Windows assigns to your computer (MachineGuid). If that ID can't be read, they generate a random installation ID instead. The identifier doesn't contain your name, Windows user name, computer name or any hardware serial number. We still treat it as personal information, because it identifies a particular computer.
What you must give us. You must give us your email address to get a trial or licence key, and payment and billing details to buy a subscription. Paid tools can't run without licence checks. Everything else is optional.
Information about other people. If you give us someone else's details, such as a colleague who needs a licence, make sure you're allowed to share them and that the person knows about this policy.
2. What we don't collect
- Our add-ins don't upload your Revit models, families, drawings, parameter data or exported PDF, DWG, DXF or IFC files.
- They don't collect usage analytics, crash reports or other telemetry.
- Free tools don't send any information to us.
- Log files, settings and presets that our tools save stay on your computer unless you choose to send them to us.
- Links in our software, such as User Guide or Feedback, open our website in your browser only when you click them.
If a future tool or feature needs to send more information, such as a cloud feature, we'll update this policy and tell you in the product before it does so. A pre-release tool that comes with its own privacy notice is covered by that notice instead.
Please don't send us sensitive personal information, such as health or banking details, unless we ask for it.
3. How we use personal information
We use personal information only to:
- issue, deliver, renew and manage trials, licences and subscriptions, including renewal reminders and notice of price changes;
- process payments, refunds and taxes, and keep accounting records;
- confirm licences, enforce activation and trial limits, and prevent key sharing, fraud and misuse;
- answer questions, provide support, and deliver services you order, such as custom development;
- send the release announcement you asked for and, only if you have separately agreed, other marketing emails (see section 4);
- run, secure and improve our website, software and systems;
- comply with the law, respond to lawful requests, and establish or defend legal claims; and
- consider or complete a business transfer described in section 5.
We use the information from licence checks only for purposes 1 to 3, for support and for legal compliance. We don't use the email address you give for a trial or purchase to send marketing unless you have also agreed to receive it. If we want to use personal information for a new purpose, we'll ask for your consent first, unless the law allows otherwise.
Automated checks. Our licensing system makes routine automatic checks, such as refusing a second activation of a single-computer key. We don't otherwise make decisions about you by automated means alone. Before we suspend a key for suspected sharing or misuse, a person reviews the activity, and you can ask us to reconsider.
4. Consent and our emails
When you request a trial, buy a licence, activate a paid tool, fill in a form or contact us, you consent to the collection, use and sharing described in this policy for that purpose. Where the law requires express consent, such as for marketing emails, we ask for it separately.
Withdrawing consent. You can withdraw your consent at any time by emailing privacy@motion-site.com, subject to legal and contractual limits. We'll explain the likely consequences first. For example, paid tools can't work without licence checks, so withdrawing consent to those checks means you can no longer use the paid tools.
Marketing emails. We send release announcements only to people who signed up through a "Get notified" form or otherwise agreed to receive them. Each announcement identifies Motion-Site and explains how to unsubscribe. You can unsubscribe at any time, and we'll act on your request within 10 business days.
Service emails. Emails about your trial, licence, payments, renewals or security are part of our service. You'll receive them while you have a trial, licence or subscription, even if you don't receive marketing.
5. Who we share personal information with
We don't sell or rent personal information, and we don't share it for advertising. We share it only as described below.
Service providers. These companies process personal information to provide services to us, and each receives only what it needs. Some, such as Stripe, also use information for their own purposes, like fraud prevention and legal compliance, under their own privacy policies.
| Provider | What it does for us | Where it processes data |
|---|---|---|
| Stripe | Payments, subscriptions, invoices, sales tax, and the portal where you manage your subscription | United States and other countries |
| Keygen | Stores licence records (your email address, licence key, Stripe reference numbers, machine identifiers and activation dates) and answers licence checks. Keeps request logs, including IP addresses, for up to 30 days | United States |
| Supabase | Runs our server functions that issue trial keys, deliver licences, and handle renewals and cancellations | The region nearest each request, such as Canada, the United States or Europe |
| Resend | Sends our trial, licence, receipt and renewal emails | United States |
| Vercel | Hosts our website | United States and other countries |
| FormSubmit (Devro LABS) | Forwards our website's contact and "Get notified" forms to our inbox | Not published by the provider |
| Google Fonts and unpkg | Supply fonts and code libraries that your browser or email program loads from their servers on some of our pages and emails | United States and other countries |
| Our email and file-sharing providers | Host our business email and the files you send us | May be outside Canada |
Autodesk. If you get a tool through the Autodesk App Store, Autodesk handles your account, download and payment under its own terms and privacy statement. Autodesk is not our service provider.
Professional advisers. We may share information with our accountants, lawyers and insurers, who must keep it confidential.
Legal reasons. We may disclose information when the law requires or allows it. Examples include a court order, a tax audit, a lawful request from authorities, or protecting our rights in a case of fraud, licence misuse or a legal claim.
Business transfer. If we sell, transfer or reorganize our business, including moving it into a corporation we form, personal information may pass to the new owner. The new owner may use it only for the purposes in this policy, and we'll tell you when the transfer happens.
With your consent. In any other case, we share personal information only if you agree.
6. Information stored outside Canada
Some of our service providers store or process personal information outside Canada, mainly in the United States, as the table in section 5 shows. While it is there, it is subject to that country's laws. It may be accessible to that country's courts, law enforcement and national security authorities.
We rely on our providers' contractual and published commitments to protect personal information. You can ask our Privacy Officer about the providers we use outside Canada.
7. How long we keep it
We keep personal information only as long as we need it for the purposes in section 3 or as the law requires. Then we delete it securely or make it anonymous.
| Information | How long we keep it |
|---|---|
| Licence and trial records: email address, licence key, machine identifier, activation records and Stripe reference numbers | While your trial or subscription is active, and up to 24 months after it ends |
| Payment, invoice and tax records | Six years after the end of the tax year they relate to, as Canadian tax law requires |
| Licence-check request logs kept by Keygen, including IP addresses | Up to 30 days |
| Website server logs kept by our hosting provider | A short period set by the provider, for security and troubleshooting |
| Support, sales and other correspondence, including form submissions | Up to 24 months after our last exchange |
| "Get notified" sign-ups | Until we announce the release or you unsubscribe. After that, we keep only what we need to honour your unsubscribe request and to show that you consented |
We may keep information longer to resolve a dispute, enforce our agreements or meet a legal obligation. If we use personal information to make a decision that directly affects you, such as suspending a licence key, we keep it for at least one year after the decision so you can ask to see it.
8. Information stored on your computer
Paid tools keep a small licence folder in %ProgramData%\Motion-Site\ (usually C:\ProgramData\Motion-Site\), with one subfolder per toolkit. It holds your licence key, the result of the last licence check (tier, expiry date, features and time of the check), a backup of any trial key and, if needed, a random installation ID.
The folder stays on your computer when you uninstall, so updates and reinstalls keep your activation. To remove it, first release a paid licence you want to use on another computer (Manage License, then Release this machine). Then delete the folder. Trial keys can't be released or moved.
The key is stored as plain text, and other users of the same computer may be able to read it. Keep your computer secure and don't share your key. Tool settings and presets are also saved on your computer and are not sent to us.
9. How we protect personal information
We use safeguards suited to the sensitivity of the information:
- Our website, licence checks and server functions use encrypted connections (HTTPS/TLS).
- Our current software contains no passwords or credentials for our systems. We keep server credentials in our providers' secret settings.
- Access to our provider accounts is limited to people who need it and is protected by strong passwords and two-factor authentication where available.
- Stripe, a PCI DSS Level 1 certified provider, handles card payments, so card numbers never reach our systems.
No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Privacy breaches. If a breach involving your personal information creates a real risk of significant harm to you, we'll notify you as soon as feasible. We'll also report it to the Office of the Privacy Commissioner of Canada or other regulators as the law requires, and we keep a record of every breach. If you think your licence key has been exposed, email privacy@motion-site.com right away.
10. Cookies and our website
Our website doesn't use analytics, advertising or tracking cookies, tracking pixels or social media plug-ins.
It uses your browser's storage to remember your choice in our cookie banner and some display settings, such as where you stopped a demo video or the position of a comparison slider. This information stays in your browser, and you can clear it in your browser settings. Because we don't track you across websites, we don't change anything when your browser sends a Do Not Track signal.
Some pages load fonts from Google Fonts and code libraries from unpkg. As with any web request, these services receive your IP address and browser details. Stripe's checkout and other sites we link to may set their own cookies under their own policies.
If we add analytics or other optional cookies, we'll update this policy and ask for your consent through our cookie banner first. You can change your choice at any time using the Cookie Settings link on our website.
11. Your rights
You can ask us to:
- tell you what personal information we hold about you, how we use it and who we've shared it with, and give you a copy;
- correct information that is inaccurate or incomplete, such as an old email address on your licence;
- delete information we no longer need or have no legal reason to keep;
- withdraw your consent (see section 4); and
- stop sending you marketing emails.
To make a request, email privacy@motion-site.com. We may ask you to confirm your identity, for example by writing from the email address linked to your licence. We'll respond within 30 days. If we need more time, we'll tell you why, when to expect an answer and that you can complain to a privacy commissioner.
Access requests are usually free, and requests under the GDPR are free unless they are clearly unfounded or excessive. If a fee applies, we'll give you a written estimate first. If we refuse a request where the law allows, for example because answering would reveal someone else's personal information, we'll explain why and how to ask a privacy commissioner for a review.
If you ask us to delete your information while you have an active licence, you won't be able to keep using the paid tools, because we can't confirm your licence without it. We must also keep tax records for the period the law requires.
Complaints. Please contact our Privacy Officer first so we can try to resolve your concern. If you're not satisfied, you can complain to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada. If you live elsewhere, you can also contact the privacy regulator where you live.
12. If you are in the EEA, the UK or Switzerland
Data protection laws there, such as the GDPR, give you additional rights. Motion-Site is the controller of your personal information, and we rely on these legal bases:
- Contract: trials, licences and licence checks, subscriptions, support, and services you order.
- Legal obligation: tax and accounting records, and responses to lawful requests.
- Legitimate interests: securing our website and systems, preventing key sharing and repeat trials, handling Autodesk App Store orders, improving our products from the feedback you send, business transfers, and establishing or defending legal claims.
- Consent: release announcements, other marketing emails and any optional cookies. You can withdraw consent at any time.
You also have the right to request erasure, to restrict or object to our processing, and to receive your information in a portable format. You can complain to the data protection authority where you live or work.
The European Commission, the UK and Switzerland recognize Canada as providing adequate protection for personal information handled by commercial organizations. For our main service providers (Stripe, Keygen, Supabase, Resend and Vercel), we rely on standard contractual clauses or, where a provider is certified, the EU–U.S. Data Privacy Framework and its UK and Swiss extensions. FormSubmit, which forwards our website forms, doesn't publish such safeguards, so you may prefer to email us directly. You can ask us for details.
13. Children
Our website, software and services are made for professionals and are not directed to children. We don't knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we'll delete it.
14. Third-party services and links
Our website and software link to services we don't control, such as the Autodesk App Store, Stripe's checkout, LinkedIn and YouTube. Their own privacy policies apply when you use them.
- Your Autodesk account and App Store purchases are covered by Autodesk's privacy statement.
- Payments are covered by Stripe's privacy policy. If you choose to save your details with Stripe Link, Stripe manages that information, not Motion-Site.
15. Changes to this policy
We may update this policy when our practices, products or the law change. We'll post the new version on this page with a new "Last updated" date. If a change significantly affects how we use information you've already given us, we'll email you before it takes effect and ask for your consent where the law requires.
16. Contact us
Our Privacy Officer is responsible for this policy and for how we handle personal information.
- Privacy Officer: Andrii Pushchinskyi, Motion-Site
- Email: privacy@motion-site.com
- Location: British Columbia, Canada
- Website: motion-site.com
For licence or billing questions, you can also write to licenses@motion-site.com. For technical support, write to support@motion-site.com.
Autodesk, Revit and Autodesk App Store are registered trademarks or trademarks of Autodesk, Inc. Other names are the property of their respective owners. Motion-Site is not affiliated with or endorsed by Autodesk, Inc.